Inaccurate information will cause your MNP application to fail. If the application status fails, you only need to resend the application with the updated information. Below are some reasons for failed applications and the necessary resubmission:
SP10
New identification number is incorrect.
Check the original owner's identification details with the current network provider (original Donor). Correct and re-submit the MNP application.
SP11
Old identification number is incorrect.
Check the original owner's identification details with the current network provider (original Donor). Correct and re-submit the MNP application.
SP12
Incorrect police/military ID number.
Check the original owner's Police/military ID details with the current network provider (original Donor). Correct and re-submit the MNP application.
SP13
Incorrect Passport number.
Check the original owner's Passport details with the current network provider (original Donor). Correct and re-submit the MNP application.
SP51
Number still under contract with the original Donor.
Check with the current network provider (original Donor) if the number is still under contract. The original owner needs to terminate the existing contract. If the contract has been terminated, resubmit the MNP application.
SP52
Outstanding account balance.
The original owner needs to settle the outstanding account balance with the current network provider (original Donor). If possible, clear the bill. If the account has been settled, please resubmit the MNP application.
SP54
The number intended for MNP is not registered with the original Donor.
The original owner needs to check with the current network provider (original Donor) if the number is correctly registered with the registered network. Once confirmed, please re-submit the MNP application.
SP55
The number is no longer in service.
The original owner needs to ensure the number is still active and valid before applying for MNP. If the number is no longer in service, it cannot be used anymore.
SP56
The number, which is the Principal Line holder, has supplementary lines.
The principal account holder must go to the current network provider (original Donor) to terminate the supplementary lines. One of the numbers from the supplementary lines needs to be registered again to become the new Principal Line holder. Once the process is successful, the MNP application for that number can be resubmitted.
SP57
The supplementary line has a Principal Line holder that needs to be transferred.
The supplementary line holder needs to register again as the new Principal Line holder. Once this process is complete, they can proceed to request the transfer of the number.
SP58
Some or all numbers do not belong to the main customer or company.
Supplementary Line users need to re-register as the Principal subscriber or as an individual user. Once this process is complete, they can proceed to request the transfer of the number.
SP59
Exceeded credit limit.
Ensure that the existing service usage does not exceed the credit limit set by the current network operator.
SP61
Customer's number has been temporarily disconnected – either voluntarily or involuntarily.
Ask the customer to check the status of their line/number with the current service provider. Ensure the number is still active/connected with the current network provider before requesting to transfer the number.
SP71
User DID NOT/SLOW in replying to the port-out confirmation SMS from the original Donor.
Resubmit the MNP application and ensure the user replies to the port-out confirmation SMS promptly.
SP72
User responded NO to the confirmation/notification SMS from the original Donor.
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